Wholesale Clothing Store

Shipping & policies

Everything you need to know about shipping, pricing, returns, and tax-exempt ordering. This page is a summary; our full Terms & Conditions, Return Policy, and Privacy Policy have the complete details. Questions? Contact us.

Shipping

Shipping rates

Applied automatically at checkout
Shipping rates by order total
Order totalShippingTypical delivery
Under $99Fastest · $9.99 flat rate1–3 business days
$99 and upFastestFREE1–3 business days

Your cart shows an estimated delivery date before you order. When available, you may also see a Flexible shipping option with its own price and estimate.

Processing & tracking

Most orders placed on a business day ship the same day. Cutoff times vary by warehouse and location, and if you’re approaching an order deadline you’ll see a countdown letting you know how much time you have left to place your order.

We ship from the warehouse nearest you that has your items in stock, so a larger order may arrive in more than one box. You’ll get a tracking email as soon as each package ships.

Where we ship

We ship to the lower 48 states and Washington, D.C.

We can’t ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, or international addresses.

Package missing?

  • Not here yet? Give it one extra day past the expected delivery date, then contact us.
  • Marked delivered but not found? Check with others at the address and nearby delivery spots. If it hasn’t turned up after a day, contact us.
  • Report a missing package within 14 days of its expected delivery date (or the date tracking shows it was delivered). Reply to your order confirmation email or contact us with your order number.
  • We’ll investigate with the carrier, and once we confirm the package is lost, we’ll send a replacement or refund. We can’t replace packages lost because of an incorrect or incomplete shipping address.

Bulk pricing

No minimums. Bigger carts save more.

Buy one piece or a thousand. Each cart gets a discount tier based on its total before discounts. Savings vary by item: you’ll see each item’s tier price on its product page and in your cart.

Discount tiers by cart total
TierCart total before discount
BaseUnder $99
Bronze$99+
Silver$199+
Gold$299+
Platinum$499+
Emerald$999+

Returns

Read the full Return Policy

Return policy

  • Request a return within 30 days of your order date. The same window applies to items that arrive in separate shipments.
  • Once your return is approved, ship it within 14 days.
  • Items must be new, unworn, unwashed, and resalable, with original tags and packaging where supplied.
  • Printed, embroidered, washed, relabeled, or otherwise altered items can’t be returned, so inspect your order before decorating.
  • Undergarments and socks can’t be returned once tried on or unwrapped. Items marked Final Sale aren’t returnable.
  • No restocking fee. We don’t offer exchanges: return the item and place a new order instead.

How to return

  1. Reply to your order confirmation email, or email us with your order number, listing the styles, colors, sizes, and quantities you’d like to return.
  2. Wait for your return authorization and instructions. Please don’t send anything back before it’s approved.
  3. Ship to the address in your instructions. Items from one order may go to different return locations, and your instructions will say which items go where.

Refunds go to your original payment method within 7–10 business days after your return is received and inspected, plus any time your bank needs to post it.

Return shipping

  • Return shipping is at your expense when you no longer want an item or ordered the wrong size, color, or style. For some items we may provide a complimentary label, and we’ll tell you in your return instructions.
  • You can ship with your own carrier (use a tracked service), or ask us for a label. We’ll tell you its cost before you decide, and if you use it, we’ll deduct that cost from your refund.
  • Original shipping charges aren’t refunded.
  • If a partial return drops your order below its bulk-discount tier or the free-shipping threshold, we may recalculate the items you keep. We’ll explain any adjustment before you ship, and it won’t exceed your refund.

Damaged or wrong item?

We sell only first-quality products. If an item is missing from your shipment, incorrect, damaged, or defective, report it within 30 days of your order date. If your order shipped in more than one package, check tracking for all shipments first.

Send your order number, the affected items, and a description of the problem. Keep the items and packaging until we reply. Once your claim is approved, we’ll send a replacement or refund, and cover any return shipping we need.

Payment

Payment & billing

We accept Visa, Mastercard, American Express, and Discover cards, as well as PayPal, Apple Pay, Google Pay, and Venmo.

Full card numbers are never viewable by us or stored on our servers. They’re encrypted and sent securely from your browser directly to our payment processor.

Charges appear on your statement as Wholesale Clothing Store. We may hold an order for a quick check if the billing details don’t match your card.

Tax exemptions & purchase orders

Tax-exempt purchasing

Buying for resale (blank, or to print or embroider), or ordering for a tax-exempt government agency or nonprofit? Submit your resale or exemption certificate for review.

We’ll email you once it’s approved, usually within a few hours. After approval, eligible orders placed in your account are tax-free. Orders placed before approval are taxed as usual.

Purchase orders

Schools, universities, hospitals, and government agencies can order using purchase orders and pay after receiving an invoice.

Contact us to get set up and we’ll walk you through the purchase order and invoicing process.

Still have a question?

info@wholesaleclothingstore.com(917) 310-3624