Return Policy

You can request a return within 30 calendar days of your order date. Once your return is approved, please ship it within 14 calendar days. The same return window applies to all items in your order, including items that arrive in separate shipments.

To be eligible for a return, items should be new, unworn, unwashed, and in their original, resalable condition, with original tags and product packaging where supplied. Please make sure they are free of stains, odors, and damage.

For hygiene reasons, undergarments and socks cannot be returned once they have been tried on or removed from their original wrapping.

Printed, embroidered, washed, relabeled, or otherwise altered items cannot be returned. Please inspect your items before printing, embroidering, washing, relabeling, or otherwise altering them. If your order goes directly to a decorator, please ask them to inspect it before starting any work.

Items marked Final Sale or nonreturnable before purchase are not eligible for returns. If an item arrives incorrect, damaged, or defective, please see Section 6.

Reply to your order confirmation email with the styles, colors, sizes, and quantities you’d like to return. You can also email info@wholesaleclothingstore.com—just include your order number so we can find your order.

We’ll review your request and send your return authorization and shipping instructions. Please wait for those instructions before sending your items back.

Items from the same order may need to go to different return locations, depending on how they were shipped to you. Your instructions will explain which items belong in each package and where to send them. Please keep different orders or return authorizations separate unless we’ve confirmed they can be combined.

Please use the return address in your instructions—it may differ from our business mailing address or the address on your original package.

Return shipping is at your expense when you no longer want an item or ordered the wrong size, color, or style. For some items, we may provide a complimentary return label; we’ll let you know when we send your return instructions.

You can arrange return shipping yourself or ask us for a shipping label. If a label is available, we’ll let you know the cost before you decide whether to use it. If you use our label, we’ll deduct that cost from your refund. To help us create the label for you, we may ask how many boxes you’re sending, their size and weight, and which items are in each box.

Please pack your items securely, include the return authorization information, and remove or cover old shipping labels. Include only the items listed for that return, and keep your shipping receipt and tracking number.

If you use your own carrier, please choose a tracked service and consider insurance, as you’re responsible for the package reaching the return location. Losses or extra costs resulting from an incorrect return address or missed shipping instructions are not covered.

There’s no restocking fee for eligible returns.

Your refund is based on what you paid for the returned items, with the original discounts and applicable taxes taken into account. If you return items because you no longer want them or ordered the wrong size, color, or style, the original cost of shipping your order to you will not be refunded. If you chose one of our return labels, the agreed label cost will be deducted.

If a partial return brings your order below the amount needed for its original bulk discount or free shipping, we reserve the right to recalculate the prices of the items you keep and deduct the difference, along with any applicable shipping charge, from your refund. Any adjustment will use the pricing and shipping rates in effect when you placed your order. The total adjustment won’t exceed the refund for the returned items. We’ll explain any adjustment before you send your return. These adjustments do not apply to returns of incorrect, damaged, or defective items.

Refunds go back to your original payment method. Please allow 7–10 business days after your return is received and inspected for us to process the refund, plus any additional time your bank or payment provider needs to post it. If items go to different return locations, their refunds may be processed separately.

We’ll check your items when they arrive. If something falls outside the return requirements—for example, it was sent without authorization, was shipped after the return deadline, or has been used or altered—we may be unable to refund it.

We do not offer exchanges within an existing order. If you’d like replacement items, we’ll process your return of eligible items from the original order, and you can place a separate new order for the replacements. Bulk discounts and shipping charges for the new order will be based on the size of that new order alone.

Please check your order soon after it arrives, including styles, colors, sizes, quantities, and condition. It is particularly important to check before printing, embroidering, washing, relabeling, or otherwise altering anything. If it’s going to a decorator or another recipient, please ask them to do the same before processing.

If an item is missing from your shipment, incorrect, damaged, or defective, please report it within 30 calendar days of your order date. If your order shipped in more than one package, please check tracking for all shipments first. Reply to your order confirmation email or email info@wholesaleclothingstore.com with your order number, the affected items and quantities, and a description of the problem. We may ask for photos of the items, labels, packaging, or packing slips, along with any other information needed to review the issue. Please keep the items and packaging until we let you know the next steps.

Once we approve the claim, we’ll arrange a replacement or refund. If we need an incorrect, damaged, or defective item back, we’ll provide a prepaid label or arrange return shipping at our expense. Please wait for our instructions before returning or disposing of it.

Printing, embroidery, alteration, and other processing costs incurred by you or a third party aren’t reimbursable. The limits described in our Terms and Conditions apply.

If your package hasn’t arrived by its expected delivery date, please allow one additional day, then contact us if it still hasn’t arrived. If tracking shows it was delivered but you haven’t received it, check with others at the delivery address and nearby delivery locations. If it still hasn’t turned up after one day, please contact us. Please report a missing package no later than 14 calendar days after its expected delivery date, or after the date tracking shows it was delivered if it is marked delivered. Reply to your order confirmation email or email info@wholesaleclothingstore.com with your order number.

We’ll review the tracking information and investigate with the carrier as needed. We may need you to confirm to the carrier that you haven’t received your package or provide other information to help with the missing package investigation. Once we confirm the package is lost, we’ll arrange a replacement or refund for the affected items. If your package was lost because you entered an incorrect or incomplete shipping address, we can’t offer a replacement or refund.

For any questions or help with a return, email info@wholesaleclothingstore.com.